Articles tagged “passenger experience”

In the name of design and couched as user experience improvements, some airlines are squeezing in more passengers using these slimline seats.

In-flight Wi-Fi is an expensive undertaking for airlines that can stand to wait for future profits, a luxury that Qantas couldn’t afford but Etihad is more than able to swallow.

Qantas, already troubled with all kinds of operational and management issues, wants to focus less on forward-looking-profits-in-future services. Understandably.

EasyJet touts positive consumer feedback for the reason behind the full rollout, but profits that trickle in from flyers whom prefer to choose their seat are a more likely influencer.

Golden Eagle Acquisitions sees an opportunity in melding content and Wi-Fi technology, but Row 44's relatively small foothold may not make it the ideal tool for the blending experiment. Also, users will evolve more and more towards their own entertainment, so the content part will become redundant over time.

Airlines are trying to differentiate themselves with lie-flat seats for their premium customers on domestic flights, but since three major carriers are starting to do it and others will follow ... and so on.

Kinda obvious, but Asian airlines take the cake in all categories of airline seats. Surprised to see U.S. airlines American and United even ranked in the top 10!

Here's a radical idea: How about some minimum standards for legroom in economy seats? Otherwise get ready for a big knee-jerk reaction.

The quiet zone is located at the head of the plane so while it may save fliers from having the back of their seat kicked, it won’t block the sound of crying infants -- although what can you expect for free?

In a time when fliers can’t even count on having enough leg room to get through a flight without feeling cramped, the idea of massage seats seems a little too good to actually come true -- which is certainly the case in coach.