Articles tagged “passenger experience”

Luxury amenities are a welcome treat on long-haul flights, but most airlines reserve the high-end goods for high-paying passengers in business or first class.

Although a great concept, passengers without seat reservations that purposely board last for the coveted aisle seat could cause more commotion than the extra space is worth.

Political trend? Passengers prefer sitting on the right side of the aircraft. But, only by a small margin.

There should be some accommodation for more ample passengers on flights, and this sounds like a reasonable solution. Should passengers have to pay more for these seats? That's could be a big issue.

A crew that feels it looks good is always going to perform better than one that feels it is stuck in last decade's closet. Just ask the high-flying, well-dressed men and women of Virgin's airlines.

The future of travel is at the intersection of design and user experience, we firmly believe here at Skift. These innovations hint at that future.

The growing divide between haves and have nots on airplanes mirrors the split between classes on the ground.

If the car is ready to drive away on the other end of the flight, then all the better.

Discounted first-class seats? Now there's a wrinkle. Lufthansa would rather get some revenue for them instead of giving them away in free upgrades.

Airlines add small touches in hopes of differentiating themselves from the competition, but price, schedules, and travel policies will continue to mandate business travelers’ final booking.