Travel Technology

The data collected from our second annual Experiential Traveler Survey presents a deep dive into the mindset of the modern traveler. We dig into their values, attitudes, travel behavior, and more.

Brands need to deliver the right information at the right time to the right device in order to succeed with today’s travelers. Those that are engaging with customer touchpoints throughout the entire travel journey are the ones making the most impact.

Permanxiety is now a sad fact of life. But you may be able to stress less if you lean on a handful of smartphone apps that can help you avoid health risks, security threats, and other potential travel snafus.

The online travel agencies — as the Apex Predators and beneficiaries at the top of the current distribution scheme — aren't likely to rush in to invest in a technology that democratizes access to travel content.

Managing a global travel company comes with its own set of challenges that national and local travel brands don’t usually have to face. Communication among employees is often a chief concern, but providing content available in their local language can help improve employee engagement and drive efficiency.

It looks like Airbnb is experiencing a huge upswing in mobile adoption. But traditional search engines and social networks are still driving consumers to travel sites on desktop, too.

The travel providers that are leading the new engagement economy we now live in are the ones adding value, removing friction, and offering customers seamless and relevant solutions throughout the entire travel journey.

Europe’s largest hotelier continues to pursue CEO Sébastien Bazin's goal of diversification. Valued at about $117 million, Gekko Group will help AccorHotels grow its business-to-business services.

Smart technology is playing an increasingly important role in our lives. At home, we playfully bark orders and pose hypothetical questions to virtual assistants such as Siri and see them getting smarter over time. The reality is that interconnected, cognitive technology is on the brink from moving from novelty to essential on the home front. For business, it’s a game changer.

U.S. business travelers want the technology tools to make their trips easier. The rest of the world, however, doesn't necessarily see technology as the solution to service problems.