Travel Technology

Southwest officials aren't do-gooders when it comes to their lack of bag fees. They just know it is good for business.

It’s only a matter of time before live updates are available for all public transit, but it could be longer than expected with many cities’ not yet able to process or share that level of data.

Most business travelers won't be satisfied with basic service. If InterContinental really wants to make a difference, it would subsidize premium Wi-Fi use for road warriors, as well.

TripAdvisor's key competitor is Google, and it's somewhat surprising that Kaufer cites former parent Expedia as a threat. Notice how Samsung edges its way into the conversation, as well.

TripAdvisor, with its apps and city guides, is focused on mobile, and obviously believes that the Tiny Post team can be a substantial contributor to its efforts.

Despite JetBlue's protestations, small isn't necessarily beautiful in the airline business. Still, the contrarian airline has proven so far that it can compete effectively in the middle.

With free Wi-Fi, JetBlue has done an analysis showing that keeping passengers happy provides more revenue in the long-run than creating resentment by charging them for certain services that they consider "takeaways."

Despite AA’s many troubles over the past year, it has become an early adopter among airlines from SXSW hackathons to paperless cockpits. This is a trend that can truly differentiate the new American.

Self-service check-ins won’t work for every hotel: Business travelers want these one-stop services, but leisure travelers want see the services they pay for and appreciate the touch of humanity.