Skift Take
Global payments technology and rules are changing swiftly, led by seamless innovations in Asia that are making life easier for consumers. Travel companies of all sizes are finally taking action in order to stay competitive.
Imagine that you want to sell a travel product — a tour or a flight, let's say — to a customer living in another country. You could accept traditional forms of payment, such as credit cards and corporate cards. But you probably would also want to accept newer types of payment, such as mobile wallets like Apple Pay and Alipay. You might want to provide credit to consumers so they could pay in installments.
To go 21st century, however, you'd have to update your back-office payment processes that date from your father's era. You'll be in good company, though: As the financial world rapidly evolves, most travel brands are racing to stay current.
Technology is one source of this change, but so is regulation. New European Union rules that come into force in December 2020 require changes in cross-border commerce. European regulators are trying to fight fraud by requiring most online payments to go through an additional level of verification called "strong" or "second-factor." The ne