Delta Air Lines on the Vision for AI
Photo Caption: Eric Phillips, Delta's Chief Digital Officer at Skift Global Forum 2023 Skift
Skift Take
The airline industry operates largely on decades-old systems. Without those being updated, integrating AI will be a challenge.
The chief digital officer of Delta Air Lines sees the latest advancements of AI as a way to connect the historically fragmented customer experience.
Eric Phillips discussed some of Delta’s vision Wednesday morning onstage during the 2023 Skift Global Forum in New York City.
The session — about the future role of AI in travel — was a conversation between Phillips and Ben Ellencweig, a senior partner with McKinsey & Company. It was moderated by Wouter Geerts, head of research for Skift.
The talk was in conjunction with the release of a new report entitled, “How AI Can Unlock The Promise of Travel,” produced by Skift Research in collaboration with McKinsey.
Below are some of the most notable statements the panelists made about the future of AI in travel.
A Better Cust
