Sonder Officially Shuts Down: What Went Wrong?


Skift Take

To paraphrase Ernest Hemingway: You go bankrupt two ways. Gradually and then suddenly.

Sonder will "complete a wind-down of operations," declaring bankruptcy in the U.S. and insolvency overseas, the company said Monday. The word came a day after Marriott ended a licensing agreement that had failed to meet financial obligations.

Sonder, which ran apartments and hotels as a hotel-like business, cited "severe financial constraints" stemming from prolonged technical integration problems with Marriott's systems and booking platform.

Interim CEO Janice Sears said in a statement that the integration with Marriott Bonvoy became more expensive than expected.

“Unfortunately, our integration with Marriott International was substantially delayed due to unexpected challenges in aligning our technology frameworks, resulting in significant, unanticipated integration costs, as well as a sharp decline in revenue arising from Sonder’s participation in Marriott’s Bonvoy reservation system," said Sears.

"Marriott does not agree with the char