Skift Originals

No one will ever miss the hotel phone

The physical phones will stay in the hotel rooms, but only as customer service intercom. Now if some hotel's bold enough to strip away rest of the functions and make these machines usable again....

Taiwan offers free Wi-Fi to all foreign tourists

Taiwan’s move is great for tourists and should set a precedent for other countries looking to attract visitors. Look to other countries rolling out Wi-Fi service that enables visitors to check email or get basic information about the destination in their own language.

How United’s social media engagement improved in just four months

Airlines’ social media accounts will become more sophisticated as their confidence and experience grows. United’s journey thus far is a glimpse at how social media has progressed from static status updates into an integrated service provider in a relatively short time.