Articles tagged “american express”

The Covid-19 pandemic proved that brands that are able to quickly evolve their offerings to meet the shifting needs of customers are the ones that will not only survive, but come out stronger through their ability to adapt. The importance of embracing agility is one lesson brands can take into 2021 and beyond.

This deal makes sense. With fewer consultants on the horizon, use some tried-and-tested artificial intelligence to take the strain and help employees book their own tickets.

These eventual cuts will be as good an indicator as any of the pandemic's impact on corporate travel volumes for 2021. Other agencies, in other regions with less strict employment legislation, may not be that far behind.

Don't count your deals before they've hatched. Coronavirus has killed valuations of many companies, and deals along with them. On the other hand, some companies, such as Grubhub, are in the right place at the right time.

Relations are getting testy between American Express GBT and deep-pocketed investors that are backing out of a big deal. Regardless of the outcome of a lawsuit being argued in a Delaware court, Amex GBT should have plenty of money at its disposal to go shopping for strategic investments in business travel later this year.

The Hilton and American Express partnership is the latest in a growing list of hospitality companies looking to pump life into empty hotels during the coronavirus downturn in travel.

American Express GBT continues to dominate the travel management space, and this new money will only accelerate its growth.

The travel management company is now valued at $5 billion, but so far its strategy seems pretty much the same: make acquisitions, especially in tech.

Consumers are so overwhelmed by choice these days, they sometimes simply give up on travel plans altogether. Brands like American Express Travel are hoping to end that lamentable state of affairs by combining old-school service with new technological tools that make the complete “customer journey” both high tech and high touch.

A key benefit that many road warriors love about the American Express Platinum card is evaporating later this summer.