Articles tagged “delta air lines”

With Surprise and Delight, passengers now have something to look forward to.

Balancing the interests of the airline and the needs of the passengers who fly it every day leaves little room for error on the PR side.

Now that airlines are making money again, they're fighting for business from corporate travel agents.

Who's more important to the airlines: shareholders or passengers? Take one guess.

Soon, your tickets to Cancun may come with nothing more than a seat and a barf bag.

Despite the competitive airline posturing, long haul flights out of LaGuardia could be good for most.

This is what happens when you let conversion marketers run amok with customer experience. They made it a science, but forgot being human.

A very tiny slap on the wrist. That $2.7 million is likely less than Delta collected in baggage fees at one airport last year.

Travel brands that have separate Twitter accounts to handle customer inquiries should take a step back and reassess their strategy to determine whether it's the most effective use of their resources.

Airlines would strongly disagree with all of this. In fairness, airlines have their own cost burdens to tackle. But an extra $4 each way is hardly the worst air travel fee we’ve come across. Especially since their ancillary fees are one giant tax dodge.