Even after the Covid shutdown forced airlines to rethink disruption management, the Middle East conflict shows the industry still struggles with the basics.
After Covid exposed how brittle travel's customer service infrastructure was, the industry pitched AI as the fix. Now, with the Middle East chaos, much of the tech that was supposed to help vanished from the narrative.
Minor International is confident in a rebound of travel to the UAE and is planning for a franchise-driven doubling of Middle East properties before 2030.
Covid was supposed to give airlines a playbook on how to accommodate customers during a massive disruption. But the war in the Middle East is throwing that playbook into doubt.
When a crisis hits, people crave comfort and stability. But for those caught in the Middle East conflict, with over 55% of flights canceled, a fare home came with a hefty price tag.
Informa has postponed its first major Middle East show amid the war in Iran, moving a 50,000-person Dubai energy event to September. If the conflict drags on, more events across the region could be shifted or relocated.
Marriott highlighted two forces shaping the hotel industry right now - geopolitical volatility and a race to build AI tools that keep travelers inside its direct channels.
Jay Shabat is joined by Meghna Maharishi and Skift's Head of Research Seth Borko for a crossover Airline Weekly Lounge that hits two pressure points at once: a sudden jet fuel spike and the growing airport disruptions from the current U.S. government shutdown.
Heightened terrorism concerns linked to the Middle East conflict are prompting planners to increase security measures and coordinate more closely with law enforcement.