Travel Loyalty News

We shouldn't be too surprised, considering Uber's Dara Khosrowshahi was previously the CEO of Expedia Group. But technical questions will remain over how a ride-hailing and food delivery app can transform into a superapp so quickly.

We've long said that the diaspora remains an untapped and lucrative "visiting friends and relatives" market for the Caribbean. Working out the kinks of the program by beefing up the incentives and committing to the effort beyond the recovery phase could pay off long term for Grenada.

You might not have noticed, but luxury hospitality is in the middle of a major reboot. Old, storied reputations mean nothing anymore if today's service is lost. The market is a blank slate where all relationships, preferences, and loyalty need to be re-examined and rebuilt by luxury travelers. Brands have to re-think their value propositions.

Delta made two improvements around the edges of its mileage program. But it eschewed the sort of conceptual change American made last month, retaining metrics for status accumulation.

Subscriptions are relatively hot in travel although AirAsia's limited new plan might be seen as a sign of weakness rather than strength. AirAsia Super+ is essentially a marketing plan to jumpstart the airline's flights and food delivery businesses.

Attitudes about remote work and the need for business travel have fundamentally changed since before the pandemic. iSeatz’s new “State of Loyalty: 2022 Credit Card Rewards Report” charts how industry leaders can meet new consumer expectations around rewards, offers, and benefits.

The stigma behind airport hotels is changing and with that comes servicing more “destination travelers” versus displaced travelers.

Hey, when opportunity knocks, answer the door if you think there is an ample addressable market. That's what Inspirato did as it develops a corporate rewards or incentive program and seeks to broaden its products into flights and adverture travel, as well.

During the pandemic, American Airlines altered its frequent flyer programs, recognizing that the program had become too complicated and also that credit card use — not air travel — provides the bulk of the income.

Transactions are still about 75 percent lower than in 2019, but the agency is hoping a winter bookings surge will reflect the pace of the year ahead. It's an assumption not without risk.