AI tools like Winnow’s are helping hotels cut carbon and costs at the same time. The real question is how quickly the rest of the industry will catch up if regulations start forcing their hand.
Mandarin Oriental is being taken private by its majority shareholder as part of a broader reset. The company is cutting real estate, revamping its brand, and aiming to scale more quickly.
Mandarin Oriental's revamped loyalty program takes its inspiration from luxury goods companies. The goal is to stand out in a sea of points-based rewards programs with formulaic rewards.
Glossy magazines and digital marketing can’t always deliver the connections that luxury brands want to foster with their top customers. Physical hospitality experiences are where we’re seeing the most creativity.
Mandarin Oriental is about to unveil its first major change to its marketing since 1985. Expect a revamped logo and the debut of a mobile app as the luxury hotel brand charges toward doubling its portfolio by 2033.
The White Lotus has proven a catalyst for Thailand's luxury hotel industry, triggering booking surges and a broader wave of interest across the sector. We look at the early data and talk to hoteliers on the ground.