Articles tagged “passenger experience”

Whether you look at these 2016 predictions from the perspective of a consumer or the perspective of an airline, they are beneficial aims. They are also tall orders. We don’t think airlines can accomplish all of these goals in 2016, but they should make progress. Or they had better get busy starting.

Variety is the spice of life, but spices are merely seasoning. Airlines spend a fortune licensing box office hits and popular television programming, but adding some intellectual nutrition to the IFE menu is a smart idea.

It’s no surprise that many of this year’s Crystal Cabin nominees focus on innovations which reduce weight and redistribute space, but innovations and improvements are always welcome onboard.

While mobile connectivity in the U.S. has strong detractors, concerned over passenger calls in-flight, the service is broadly used around the world and passengers mostly use the service for texting and data applications.

With odds like this, things are looking up for in-flight selfies.

Inflight Wi-Fi is slowly getting better, but your YouTube video stream is still a few years out.

The joy of a journey partially comes through the anticipation of what will happen and travel brands have a real opportunity to connect deeper with customers by tapping into this.

Looking back on a year’s worth of news in aviation paints a picture of an industry that is eager to innovate for the future. Now that airlines are more profitable, they can afford to be more ambitious with their passenger experience improvement programs. Let’s hope the industry continues rising, and moving closer to a better future of flight in 2016 and beyond.

The extra room in cargo could be used to fit more passenger luggage (airlines make a nice profit from that) but most already travel with enough baggage. New ways to structure the cabin, using lost space in the hold to improve the passenger experience, would be most welcome.

As travelers hear about terror attacks and threats that likely influence how they feel about handling their own safety and personal information, airlines gave travelers plenty of reasons to doubt their proper use of biometrics long before a worldwide travel alert was issued.