Articles tagged “passenger experience”

The point IATA makes is that airlines do benefit from and are interested in having happy customers. Schaaf says that proof of the pudding is in the airlines which pay good money to buy this report from the Association.

JFK's terminal 5 shouldn't be an exception to other terminals across the U.S. and JetBlue's able to do a lot of surprise and delight with its own space as it continues bridging the gap between the pre- and in-flight experience.

This yet-to-be-implemented tech reminds us of Chekhov's quote that if you see a gun in the first act it will go off by the third.

Gogo is trying to keep up with upstarts and meet flyers' nearly insatiable demands for in-flight connectivity.

To hear Etihad CEO James Hogan tell it, he's got a "business to run, whether it's economic, whether it's political, whether it's pandemic or whether it's war. You've got to tackle those issues and keep focus." On that "local" Open Skies issue in the U.S.? Hogan will deal with it, whatever comes. No big deal.

Studies show that passengers’ sense of pleasure onboard is driven by a combination of cabin architecture, lighting, and the various cabin services available. People who feel better as a result of improvements in holistic cabin design will feel better even when other cabin elements, such as seat type and seat lay-out, are identical to those on aircraft which might otherwise rate lower.

It's a good way to make holiday travel a little more bearable, and a great way to fund in-flight Wi-Fi.

This isn’t about the industry’s largest seat-back screens or more content than you can consume on 100 trips around the world. It’s about personalization. Giving passengers what they value most is the new brand loyalty builder. The key for airlines, which serve global markets, is to understand that what passengers value most differs by region, by demographic, and from individual to individual. Airlines either get that, or passengers will deplane and never come back again.

Airlines and designers have the materials they need to make better seats and the competition that will drive them to do so.

Passengers everywhere are hard to please, but because Asian passengers are willing to reward airlines by paying for passenger experience upgrades then they're more likely to get what they want.