Articles tagged “passenger experience”

What we should really be asking is: if these airlines can compete with suites, why doesn’t everybody else? The fault is in the dark shadows of cabin footprint strategies. That's a story for another day--very soon.

In-flight Internet at any speed is still a wonder to us.

That passengers are willing to pay for some conveniences that would otherwise be free--such as flight updates, in-seat power, and better baggage tracking--tells you everything you need to know about the state of affairs in today's air passenger experience. There are projects underway to solve these issues, and no one has talked about charging for them. We hope this doesn't give anyone funny ideas.

The growth of connectivity and entertainment in-flight is both encouraging and impressive. We still feel the birds-eye view from the window is the most thrilling and entertaining thing about being on a plane, but it's great to have something to do when the lights are off.

You would think with all the fees and the lower taxes the airlines are paying in the U.S. that they wouldn't have to spend their time colluding on prices.

It's a clean, modern and functional space that manages to be lovely and cosy. That's a delicate combination that Priestmangoode has executed beautifully.

Airport performance and user experience needs to be assessed against global standards and not domestic mediocrity. And that's just the start of it.

The faster Wi-Fi and new Red In-Flight Entertainment are great news for passengers, but we hope Virgin America will find a business model that will help it keep the service free in future.

Lippy Cow lip balm sounds interesting. Maybe United could offer little kits on sale to its Economy passengers. They get knackered too and could use a little milk of human kindness.

Millions of passengers fly every day. Millions upon millions more will fly in the coming decades. All of them are active consumers. When you run the numbers, that’s a very attractive market for advertisers. If they get the mix right, and we get free Wi-Fi out of it, we may not even mind being sold to when we fly.