Articles tagged “passenger experience”

Delta's decision not to replace the vendor raises the question of whether its passengers will notice, or care enough, to get the airline to change its mind. This might be the perfect test-case for the true appeal of duty-free.

As Professor Walsh says: “Flying presents the body with a unique set of challenges, but getting a proper sleep on a flight isn’t rocket science.” Though frequent flyers will point out that it can defy the laws of Physics.

Finnair respected the best features of the A350XWB by choosing to keep it simple, and roomy. We can only hope other airlines which will fly the A350 will be inspired by this approach.

Sometimes, going off-line is a good move.

It’s a holiday, after all. Passengers should expect more comfort and a little entertainment. As for the alcohol thing: There’s plenty of that at their destination, and more to buy at the Duty-Free shops.

People don’t want calls in-flight in the U.S., but they want their in-flight connectivity and free use of their personal electronic devices.  You can sometimes get what you want, and it’s not what you want.

Flyers may love in-flight Wi-Fi, but the likely don't love it as much as does a corporation trying to sell more in-flight connectivity hardware or services.

With the soccer ball angle, Southwest should have announced this recycling program during the World Cup. No worries, there is a good message about the environment and smart business here, and it is all sustainable.

Bigger windows don't seem like a thing until you actually experience them. We have, and we like them.

Anything that makes BYO easier, as well as build loyalty among existing customers will pay off in the long run.