Articles tagged “passenger experience”

Becoming aware of flyers' purchasing habits helps airlines optimize their offerings and timing, all in hopes of convincing more flyers to indulge in a drink, snack, or blanket.

The double standard on Tyler's comment is clear, as are the benefits some airlines have realized they can gain if they ignore him.

The biggest news to consumers is that in-flight connectivity isn't about checking emails or even streaming Netflix. It's about selling entertainment and tracking planes.

In-flight calls are inevitable, but the rules surrounding their use and the etiquette that will arise is yet to be seen.

We're no doubt in the middle of a new arms race in connectivity. Will better flight tracking go hand-in-hand with faster download speeds?

For people who don't fly a particular airline very often, the in-flight entertainment lineup can be a wildcard and hard to predict. Iberia takes the mystery out of its in-flight entertainment options with an app that details all of the offerings before the flight,

JetBlue's in-flight entertainment wasn't just great for its consumers, it was great for its business.

Of course the Scandinavians would treat the current arms-race-in-the-sky as an opportunity to be reserved and smart rather than escalate.

The in-flight Wi-Fi sector is just revving up globally, and lots of user habits are still to be understood and defined, along with the business models that will follow and enable it. Some interesting results here hint at the possibilities.

Whatever the rules actually are, the experience using PEDs changes so much from plane to plane that passengers are best served by keeping expectations low.