Articles tagged “passenger experience”

Sometimes, going off-line is a good move.

It’s a holiday, after all. Passengers should expect more comfort and a little entertainment. As for the alcohol thing: There’s plenty of that at their destination, and more to buy at the Duty-Free shops.

People don’t want calls in-flight in the U.S., but they want their in-flight connectivity and free use of their personal electronic devices.  You can sometimes get what you want, and it’s not what you want.

Flyers may love in-flight Wi-Fi, but the likely don't love it as much as does a corporation trying to sell more in-flight connectivity hardware or services.

With the soccer ball angle, Southwest should have announced this recycling program during the World Cup. No worries, there is a good message about the environment and smart business here, and it is all sustainable.

Bigger windows don't seem like a thing until you actually experience them. We have, and we like them.

Anything that makes BYO easier, as well as build loyalty among existing customers will pay off in the long run.

Becoming aware of flyers' purchasing habits helps airlines optimize their offerings and timing, all in hopes of convincing more flyers to indulge in a drink, snack, or blanket.

The double standard on Tyler's comment is clear, as are the benefits some airlines have realized they can gain if they ignore him.

The biggest news to consumers is that in-flight connectivity isn't about checking emails or even streaming Netflix. It's about selling entertainment and tracking planes.