Articles tagged “passenger experience”

American isn't the only brand thinking like this, but it is one of the few to so clearly articulate the shift.

We know a few travel agents who have surreptitiously sneaked a peak at some user reviews of hotels on TripAdvisor, but Sabre partnering with TripAdvisor to bring user-generated content about airline seats and amenities to travel agents is bringing things to a whole new level.

Is Big Brother really so bad as long as he meets your every in-flight entertainment need?

'Wide body' holds the promise of more room. Let's hope the airlines don't screw it up.

Where once in-flight Wi-Fi was an insane perk that was hard to imagine (way back in 2008), it's now become so expected that both airlines and providers are in a race to provide the fastest -- if not the cheapest -- connection.

Elite travelers and big spenders will continue to relish their loyalty awards, but airlines may win even more loyal flyers when carriers sell them subscriptions for preferred seats and other perks.

It is rare that CEOs of airlines talk about their digital efforts in so much granular detail at investor conferences, so it is informative to hear Anderson's words around mobile and in-flight wi-fi.

Oneworld makes a strong showing, and as American Airlines continues to grow, it would appear to offer the strongest product of any of the three alliances. The wild card, though, comes from the non-traditional alliances being built from the Gulf states.

Spirit Airlines' all-encompassing inflight advertising program is totally in keeping with the airline's culture. Whether it is charging passengers myriad fees or offering advertisers the chance to place their logos on everything from flight attendants' aprons to window panels, no revenue opportunity is ignored.