Articles tagged “passenger experience”

Lufthansa's large-scale rollout of Premium Economy at a price point that's not prohibitively expensive bodes well for flyers who can afford more than coach but not quite business class.

How can marketers capitalize on new innovations in technology and shifts in traveler behavior to build more genuine customer loyalty and larger profits in the future?

Video is the closest thing to an immersive experience that marketers can deliver. Discover which travel brands have been most successful producing and distributing video and why their content resonates with viewers and customers.

Despite the popularity of Sports Illustrated's swimsuit issue among a certain set of readers, it's difficult to imagine how a handful of women in bikinis will be able to upset Betty White's position as queen of in-flight safety videos.

With the advent of satellite-based Wi-Fi, the competitive landscape for in-flight Wi-Fi is heating up. Still, Gogo's extensive control of domestic Wi-Fi and airline fleets is a legitimate cause of competition concern.

With in-flight connectivity and entertainment such a hot commodity, JetBlue could spin off LiveTV or sell it to monetize an asset for its shareholders.

Delta's judgement on what's funny or interesting in in-flight safety videos continues to baffle.

There are so few comments on the FCC site in favor of in-flight phone calls that it is obvious that supporters have been too busy conducting very important business and otherwise shooting the breeze on their smartphones to actually weigh in. Hold on.

Flyers will benefit from industry competition as carriers attempt to attract customers with faster and more affordable in-flight Wi-Fi.