Articles tagged “passenger experience”

Is the extra revenue really worth the hit JetBlue may take in travelers' perception of the airline as one of the few airlines where everyone is treated better than usual?

The list is all low-cost airlines, but in the coming years don't be surprised if full-service legacy airlines start to creep in here.

It is a pitched battle among airlines for the "big spenders" on their New York-Los Angeles routes. The weapon du jour is lie-flat seats and relatively spacious accommodations near the front of the cabin.

Is Seat Tracker worth $49 per year? Probably, especially when considering TripIt Pro's other fare-drop and notification features.

As ticket prices have been pushed lower and lower, fees have become the difference between profit and loss for all but a few airlines in the U.S.

Any adoption of the proposal that the FCC will consider is by no means assured since the Satellite Industry Association has powerful backers with much clout in Washington.

The FCC is pushing the FAA to act faster regarding use of in-flight electronics, and this is yet the latest shove to get the aviation administration moving.

Some of these survey findings are self-serving on part of APEX and CEA, who want the current in-flight digital device rules to be changed for more usage. For us, only 4-in-10 passengers wanting these rules to be changed is interesting, and needs some deeper digging on consumer attitudes.

When airlines reduce capacity it seems like a benign act, but not from the vantage of impacted cities, which suffer the consequences.

A little sensitivity training for flight attendants is in order here.