Articles tagged “travel technology”

Smart technology is playing an increasingly important role in our lives. At home, we playfully bark orders and pose hypothetical questions to virtual assistants such as Siri and see them getting smarter over time. The reality is that interconnected, cognitive technology is on the brink from moving from novelty to essential on the home front. For business, it’s a game changer.

Leisure travel has seen increased technology capabilities in recent years, but managed travel still lags far behind. Using an integrated tool that incorporates mobile experiences found in the leisure space can help close the gap to improve traveler satisfaction, drive adoption, and increase savings.

Expense management is often one of the most frustrating parts of the business travel journey. However, user-friendly mobile tools and the ability to integrate a customized solution can make the process a lot smoother.

Artificial intelligence, machine learning, and more sophisticated API-connected platforms are powering better speed, relevance, and accuracy of search and automating services across all touchpoints of the traveler journey—allowing travel providers and resellers to connect with customers more efficiently.

Encompassing diverse markets in mature economies like Australia, Japan, and Singapore, and those with vast growth potential like China, expectations of service and customer experience can vary widely throughout the Asia-Pacific Region. This report looks at strategies to build hospitality customer loyalty through effective use of customer relationship management (CRM.)

Companies need to take a mobile-first approach that offers on-the-go flexibility to connect with today’s business travelers, encourage in-program bookings, and help make travel and expense activities as seamless as possible.

Limitations remain, but there's a goldmine of data available that can help with sales, marketing, and production.

In his first Q&A with Skift, President and CEO of Travelport Gordon Wilson acknowledges that suppliers are no longer as dependent on distribution technology companies as they once were. He makes a persuasive case that better meeting the needs of suppliers is the way to thrive.

Technology-driven innovation has done wonders for airline industry stock prices. But is that innovation also doing wonders for passengers? Right now the answer seems to be no.

We think this will take some getting used to for cruise passengers and crew alike. But the widespread acceptance of Disney's MagicBand — at least in Florida parks — shows that vacationers can adapt and embrace new forms of technology, especially if it improves their trip.