American Express Taps Microsoft AI for New Expenses Tool
Photo Credit: American Express is partnering with Microsoft to develop a new solution to simplify expense reporting. Unsplash / CardMapr nl
Skift Take
Travel and expense companies are rushing to roll out new artificial intelligence tools and features, but it's hard to tell how much this is about game-changing tech compared to cashing in on the ChatGPT bandwagon.
Microsoft’s artificial intelligence technology, recently supercharged by ChatGPT, is applied to a range of fields, from scientific research to product design.
It’s also being applied to one of the most tedious jobs on the planet, expense filing, as American Express and Navan (formerly TripActions) begin adopting the technology to enhance payments.
American Express on Thursday revealed it is partnering with Microsoft to develop a new solution to “simplify expense reporting for employees and businesses, using artificial intelligence and machine learning technologies.”
It will feature a "decision engine" that categorizes transactions and assigns risk scores based on transaction details, the company’s travel and expense policy, and the traveler’s purchase and payment history on their American Express card.
“Imagine a future where the majority of your expenses are simply auto-submitted and auto-approved, requiring no manual intervention,” said said Gunther Bright, execut
