Hilton Taps HotelKey for Property Management Tech at All Its Hotels
Photo Caption: The lobby and check-in desk at Spark by Hilton, a new Hilton brand. HotelKey tech is meant to make front desk work more efficient. Source: Hilton.
Skift Take
This move by Hilton is significant and shows that the hotel industry is, finally, modernizing its core systems. For HotelKey, it's a remarkable win by a small tech vendor in a competitive space.
Hilton is outsourcing its property management system to the tech company HotelKey, replacing legacy systems at all 7,000 of the hotels under its brand.
There are now 1,200 Hilton hotels using the HotelKey system, and about 50 are being added each week. The plan is that all hotels will use the cloud-based system by 2026.
For the past few decades, Hilton's hotels and resorts have been using an on-premise system developed in-house called OnQ. The customized tech provided by HotelKey, which primarily includes the property management system and corresponding training software on the same platform, is being called Property Engagement Platform.
It's time for a change so Hilton can reach its next goals for tech innovation and guest service, said Michael Leidinger, chief information officer.
“This was part of our broader program to renovate all of our technology and our platforms,” Leidinger said.
Hilton started the int
