Biggest Innovators in Travel and Hospitality: Summer Edition
Photo Credit: The Ned Doha The Ned / Simon Menges
Skift Take
We're back with another installment of inspiration in hotels and hospitality, with an emphasis on craft and touch amidst a hyped-up business cycle for luxury. Here are a few brands, ideas, and services that deserved a hat tip in the first half of 2023.
On Experience
Colin Nagy is a marketing strategist and writes on customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. You can read all of his writing here.I’ve been doing these best-of columns for several years now. In addition to highlighting interesting and innovative brands, experiences, and hoteliers, it serves as a barometer for the industry as a whole.
In contrast to the pandemic doldrums, luxury is now on fire, ambition is high, and new products are coming into the market. This can be dangerous when teams chase the temporary dopamine hit of reader's choice awards and red-line their rates.
Rather than participate in the hype cycle (you’ll find no Beyoncé Dubai opening party mentions here), I want to slow down and focus on things done with care and craft and that are being built in lockstep with what customers actually want and that solve real friction points.
Best Aviation Experience (ground)PS started out with a private terminal experience at LAX, and it has proven the business model successful with new openings on the way in Atlanta, Dallas, and Miami. In a summer of chaoti
