Colin Nagy

Hawaii’s Cultural Diplomat Bridging the Gap Between Reality and Misperception

Danny Akaka, a historian and ambassador at Auberge Resorts Mauna Lani in Hawaii, represents the best of modern cultural diplomacy. He's worked at the property for 39 years and shares the stories, oral traditions, and spirit of the area with guests who can't get enough. As luxury travelers look for more meaning in their travels, this is a masterclass on how to broker it elegantly.

Luxury Hospitality Is Losing Its Mystique

You might not have noticed, but luxury hospitality is in the middle of a major reboot. Old, storied reputations mean nothing anymore if today's service is lost. The market is a blank slate where all relationships, preferences, and loyalty need to be re-examined and rebuilt by luxury travelers. Brands have to re-think their value propositions.

Doha Quickly Comes of Age Ahead of World Cup 2022

The World Cup is a forcing factor for an incredible amount of change in a short time for Doha. Qatar has succeeded in opening up a bit, bringing culture and hospitality front and center, and drawing from interesting global references. But as the country careens toward its deadline, it also needs to make sure the customer experience of getting into the country is up to standard.