Articles tagged “delta air lines”

Separate Twitter accounts for customer service, discounts, and international fans are not the norm for U.S. based airlines.

Delta has taken on an ambitious program for passenger experience enhancement. It will interesting to see whether other SkyTeam members will join this initiative and what competitors do to catch up.

Delta found that business travel to Latin America took a vacation in June in deference to more important matters, the World Cup.

The airports-as-destinations trends is great for flyers who have better food and retail options, for cities who can show off their culture, and airports who strive to increase shopping revenues.

Virgin and Delta have a fifth of the available gates at Love Field, while Southwest retains everything else. It's interesting when Delta is the little guy.

Delta is looking to re-engage distracted readers by serving up more videos and content targeted to both business and leisure mindsets.

Tourism Australia is trying to create a sense of urgency in travelers pushing off a trip to Australia. The campaign will succeed for those that win a trip, but for others still wary of the journey, it'd be smart to raise awareness of the cost and length of such a trip.

It is rare that CEOs of airlines talk about their digital efforts in so much granular detail at investor conferences, so it is informative to hear Anderson's words around mobile and in-flight wi-fi.

We like JetBlue's spunk here.

Lufthansa's Guide Service has an international flair that other VIP services don't: It is offered in 51 languages at Frankfurt and 33 languages at Munich airports. That translates into very personalized service as the airline values some customers much more highly than others.