Articles tagged “passenger experience”

It is possible for an airline, such as Southwest, to cater to some fairly satisfied passengers. Not gouging them with fees and treating them like human beings really helps.

JetBlue and Virgin America are certainly blazing trails on brand partnerships to support connectivity. The question is: will other airlines follow in this new frontier or just circle their wagons.

It's a beautiful seat that will be popular with passengers. It's also both classy and smart of Hawaiian to give new suppliers a chance to earn their business, at a time when larger industry suppliers are overwhelmed by orders.

In-flight Wi-Fi, with satellite service coming, is going go to get a helluva lot better. But like the initial rollout of air-to-ground-based Wi-Fi, it is going to take years.

When the day comes that air travelers don't have to pay $37 for Wi-Fi on a long-haul flight, then that will be a good thing for both airlines and passengers.

Somebody has to pay the bill for all that Wi-Fi power, but JetBlue has found it more profitable to give big corporations the partnership incentives they need to help fund the Fly-Fi service, rather than pick at passengers’ pockets for nickels and dimes.

The A350 aircraft includes many standard features that would make such long flights much more bearable. Singapore Airlines also has a history of cabin design focused around passenger comfort for the long-haul. Direct routes from the U.S. to Singapore have been a gap in the market since the airline stopped service between Singapore and Newark in 2013.

Finnair becomes the latest airline to take advantage of the passenger experience features of the A350, with a Nordic design appeal. It is an enlightened vision for the future of flying.

Emirates has chosen wisely with Aniston. Anyone else playing this role might have come across as snobby, but we really feel for her even if we're the ones stuck in coach.

Coming up with fresh ideas in aviation takes guts. Sometimes your guts are cut out, and handed back to you on a nicely compartmentalized in-flight meal tray. But there's no stopping some people.