Virgin America Launches In-Flight Netflix Access on Select Routes
This is the natural next step for Virgin America, ViaSat, and Netflix and the perfect complement to JetBlue's Amazon Prime offering.
Articles tagged “passenger experience”
The Case for Better In-Flight Wi-Fi Using Apps and Beacons
The thinking behind this is that tap-tap and connect is easier for passengers—and more intuitive to mobile-device users—than loading a portal and entering information to connect through a browser. There's something to that. The beacon ‘reminders’ to use the connection, however, will have to be designed carefully so they don’t annoy.
American Airlines Faces Boeing Fines Over Delayed Dreamliner Seats
Boeing has its own production schedule to meet and American’s issues with seat-manufacturer Zodiac are not really Boeing’s problem.
Aircraft Seat-Maker Zodiac in Talks With American Airlines About Order Cancellations
While program delays are problematic, and this situation has been ongoing, the contract dispute between American Airlines and Zodiac Aerospace now moves to the courts. A settlement is always a possibility.
The Airline That Designed an Airport to Improve the Passenger Experience
Not many airlines have the luxury of designing an entire airport around their brand, but there is a lot airlines can do to design a seamless ground experience for their passengers nonetheless.
Virgin America Looks for JetBlue-Like Ways to Profit From Its New In-Flight Wi-Fi
The thousands of screens on aircraft, either built-in or brought onboard, offer advertisers and brand partners many ways to reach consumers. With connectivity and advanced IFE systems gathering user data, the skies offer limitless possibilities for targeted campaigns and direct sales.
United Reveals New Aircraft Interiors as if Nothing Else Is Happening
United’s tracks moving forward could run along the lines of the Amtrak model; not aspiring to compete with global airlines on design, passenger comfort, and perks. If the kinks are taken out of the system, staff unity is achieved, fares are competitive, and United becomes more efficient, U.S. passengers might not mind.
Survey: The Biggest Travel Pain Points for Passengers at U.S. Airports
When you connect the dots the fact that only 12% of passengers are willing to pay for extras but over 90% of them want to enjoy them calls airline’s up-selling strategies into question.
United Says It Is Working Hard to Become More ‘Flyer-Friendly’
Passengers do choose what airline to fly based on network advantage. Fares too. But it is good to see any airline work to turn around a blemished image by focusing on the customer. Friendly never hurts.
Upselling Is Killing the Airline Industry One Bad Economy Seat at a Time
By crushing passengers knees, airlines might just be shooting themselves in the foot.